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Can not create temp folder archive

TÓPICO: 82661 | ARQUIVO DO FÓRUM CASOS RESOLVIDOS
Veriato
Pra maioria dos programas q eu tento instalar, vem a mensagem "7-Zip - Can not create temp folder archive". Eu sei la o que fazer mais, e se eu tiver postado no tópico errado, desculpas.

Obrigado pela ajuda.





Logfile of HijackThis v1.99.1
Scan saved at 14:13:21, on 13/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Arquivos de programas\GbPlugin\GbpSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Arquivos de programas\QuickTime\qttask.exe
C:\Documents and Settings\Micro\so7.exe
C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\Messenger\msmsgs.exe
C:\Arquivos de programas\Thoosje Vista Sidebar\Thoosje Sidebar.exe
C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\pctspk.exe
C:\Arquivos de programas\Spyware Terminator\sp_rsser.exe
C:\Arquivos de programas\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Micro\Desktop\NÃO ENTRE!!!Felippe\downloads meus\eMule\emule.exe
C:\Documents and Settings\Micro\so7.exe
C:\Documents and Settings\Micro\so7.exe
C:\Documents and Settings\Micro\so7.exe
C:\Arquivos de programas\iTunes\iTunes.exe
C:\Arquivos de programas\iPod\bin\iPodService.exe
C:\Arquivos de programas\Mozilla Firefox\firefox.exe
C:\Arquivos de programas\Windows Live\Messenger\msnmsgr.exe
C:\Arquivos de programas\Windows Live\Contacts\wlcomm.exe
C:\Documents and Settings\Micro\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.uai.com.br/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.crawler.com/search/ie.aspx?tb_id=60337
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60337
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60337
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Arquivos de programas\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Click-to-Call BHO - {5C255C8A-E604-49b4-9D64-90988571CECB} - C:\Arquivos de programas\Windows Live\Messenger\wlchtc.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Arquivos de programas\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Auxiliar de Conexão do Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\arquivos de programas\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Arquivos de programas\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: G-Buster Browser Defense CEF - {C41A1C0E-EA6C-11D4-B1B8-444553540003} - C:\Arquivos de programas\GbPlugin\gbiehcef.dll (file missing)
O2 - BHO: Windows Live Toolbar Beta - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Arquivos de programas\Windows Live\Toolbar\wltcore.dll
O2 - BHO: Banco do Brasil S.A. - {FCAAAC14-BC46-40CA-9CB2-CBB12C6739EB} - C:\WINDOWS\gbiehbsb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\arquivos de programas\google\googletoolbar1.dll
O3 - Toolbar: &Windows Live Toolbar Beta - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Arquivos de programas\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Arquivos de programas\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Advanced DHTML Enable] C:\Documents and Settings\Micro\so7.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Arquivos de programas\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [updateMgr] C:\Arquivos de programas\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_1_0
O4 - Startup: Thoosje Sidebar.lnk = C:\Arquivos de programas\Thoosje Vista Sidebar\Thoosje Sidebar.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Arquivos de programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/...?p=ZNxmk570YYBR
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Incluir no Blog - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Arquivos de programas\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Incluir no Blog no Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Arquivos de programas\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f...p1.0.0.15-3.cab
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab
O16 - DPF: {E37CB5F0-51F5-4395-A808-5FA49E399003} (GbPluginObj Class) - https://imagem.caixa.gov.br/cab/GbPluginCef.cab
O16 - DPF: {F8C5C0F1-D884-43EB-A5A0-9E1C4A102FA8} (GoPetsWeb Control) - https://secure.gopetslive.com/dev/GoPetsWeb.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{6709B683-3C10-4BA1-9066-F6B97DE8162D}: NameServer = 200.165.132.148 200.165.132.155
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\ARQUIV~1\ARQUIV~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - C:\Arquivos de programas\Windows Live\Mail\mailcomm.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Gbp Service (GbpSv) - Unknown owner - C:\Arquivos de programas\GbPlugin\GbpSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Arquivos de programas\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Arquivos de programas\iPod\bin\iPodService.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: ServiceLayer - Nokia. - C:\Arquivos de programas\Arquivos comuns\PCSuite\Services\ServiceLayer.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Arquivos de programas\Spyware Terminator\sp_rsser.exe
O23 - Service: StarWind aí Service (StarWindServiceAE) - Rocket Division Software - C:\Arquivos de programas\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
JoseMelo
- Faça o download do Malwarebytes Anti-Malware
http://www.besttechie.net/tools/mbam-setup.exe
  • Faça a instalação dando um duplo clique em "mbam-setup.exe";
  • Marque "Atualizar Malwarebytes Anti-Malware" e "Executar Malwarebytes Anti-Malware", e clique em concluir;
  • Marque "Verificação Completa" e depois clique em Verificar;
  • Quando o scan terminar, clique em Ok e em "Mostrar Resultados" para ver o log;
  • Se algo for detectado, veja se tudo está marcado e clique em "Remover";
  • O log é automaticamente gravado e pode ser consultado clicando em "Logs" do menu principal;
  • Copie e cole o conteúdo desse log na sua próxima resposta.
- Gere novo log do HijackThis e cole na sua resposta.
Veriato
JoseMelo

eu não sei o que aconteceu, mas logo depois que eu mandei "Remover", o programa travou e não salvou o log. Tudo que foi detectado está na quarentena, precisa fazer outra verificação pra t enviar um log msm assim?

e o log do HijackThis está ai embaixo

Logfile of HijackThis v1.99.1
Scan saved at 21:15:38, on 15/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Arquivos de programas\GbPlugin\GbpSv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Micro\so7.exe
C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\Messenger\msmsgs.exe
C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\pctspk.exe
C:\Arquivos de programas\Spyware Terminator\sp_rsser.exe
C:\Arquivos de programas\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Micro\so7.exe
C:\Documents and Settings\Micro\so7.exe
C:\Documents and Settings\Micro\so7.exe
C:\Arquivos de programas\Mozilla Firefox\firefox.exe
C:\Arquivos de programas\Windows Live\Messenger\msnmsgr.exe
C:\Arquivos de programas\Windows Live\Contacts\wlcomm.exe
C:\Arquivos de programas\iPod\bin\iPodService.exe
C:\Arquivos de programas\Malwarebytes' Anti-Malware\mbam.exe
C:\Documents and Settings\Micro\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.uai.com.br/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.crawler.com/search/ie.aspx?tb_id=60337
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60337
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60337
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Arquivos de programas\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Click-to-Call BHO - {5C255C8A-E604-49b4-9D64-90988571CECB} - C:\Arquivos de programas\Windows Live\Messenger\wlchtc.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Arquivos de programas\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Auxiliar de Conexão do Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\arquivos de programas\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Arquivos de programas\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: Windows Live Toolbar Beta - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Arquivos de programas\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\arquivos de programas\google\googletoolbar1.dll
O3 - Toolbar: &Windows Live Toolbar Beta - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Arquivos de programas\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Arquivos de programas\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Arquivos de programas\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [updateMgr] C:\Arquivos de programas\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_1_0
O4 - Startup: Thoosje Sidebar.lnk = C:\Arquivos de programas\Thoosje Vista Sidebar\Thoosje Sidebar.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Arquivos de programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Incluir no Blog - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Arquivos de programas\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Incluir no Blog no Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Arquivos de programas\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab
O16 - DPF: {E37CB5F0-51F5-4395-A808-5FA49E399003} (GbPluginObj Class) - https://imagem.caixa.gov.br/cab/GbPluginCef.cab
O16 - DPF: {F8C5C0F1-D884-43EB-A5A0-9E1C4A102FA8} (GoPetsWeb Control) - https://secure.gopetslive.com/dev/GoPetsWeb.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{6709B683-3C10-4BA1-9066-F6B97DE8162D}: NameServer = 200.165.132.148 200.165.132.155
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\ARQUIV~1\ARQUIV~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - C:\Arquivos de programas\Windows Live\Mail\mailcomm.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Gbp Service (GbpSv) - Unknown owner - C:\Arquivos de programas\GbPlugin\GbpSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Arquivos de programas\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Arquivos de programas\iPod\bin\iPodService.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: ServiceLayer - Nokia. - C:\Arquivos de programas\Arquivos comuns\PCSuite\Services\ServiceLayer.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Arquivos de programas\Spyware Terminator\sp_rsser.exe
O23 - Service: StarWind aí Service (StarWindServiceAE) - Rocket Division Software - C:\Arquivos de programas\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
JoseMelo
Faça nova verificação e poste os logs.
Veriato
Malwarebytes' Anti-Malware 1.28
Versão do banco de dados: 1274
Windows 5.1.2600 Service Pack 2

17/10/2008 13:15:10
mbam-log-2008-10-17 (13-15-10).txt

Tipo de Verificação: Completa (C:\|)
Objetos verificados: 126810
Tempo decorrido: 1 hour(s), 34 minute(s), 59 second(s)

Processos da Memória infectados: 0
Módulos de Memória Infectados: 0
Chaves do Registro infectadas: 0
Valores do Registro infectados: 0
Ítens do Registro infectados: 0
Pastas infectadas: 6
Arquivos infectados: 1

Processos da Memória infectados:
(Nenhum ítem malicioso foi detectado)

Módulos de Memória Infectados:
(Nenhum ítem malicioso foi detectado)

Chaves do Registro infectadas:
(Nenhum ítem malicioso foi detectado)

Valores do Registro infectados:
(Nenhum ítem malicioso foi detectado)

Ítens do Registro infectados:
(Nenhum ítem malicioso foi detectado)

Pastas infectadas:
C:\Arquivos de programas\MyWebSearch (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Arquivos de programas\MyWebSearch\bar (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Arquivos de programas\MyWebSearch\bar\1.bin (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Arquivos de programas\MyWebSearch\SrchAstt (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Arquivos de programas\MyWebSearch\SrchAstt\1.bin (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\RECYCLER\S-1-5-21-1482476501-1644491937-682003330-1013 (Trojan.Agent) -> Quarantined and deleted successfully.

Arquivos infectados:
C:\RECYCLER\S-1-5-21-1482476501-1644491937-682003330-1013\win32.exe (Trojan.Agent) -> Quarantined and deleted successfully.



---------------------------------------------------



Logfile of HijackThis v1.99.1
Scan saved at 13:19:26, on 17/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Arquivos de programas\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\Explorer.EXE
C:\Arquivos de programas\Alwil Software\Avast4\ashServ.exe
C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe
C:\ARQUIV~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\Messenger\msmsgs.exe
C:\Arquivos de programas\GbPlugin\GbpSv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\pctspk.exe
C:\Arquivos de programas\Spyware Terminator\sp_rsser.exe
C:\Arquivos de programas\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Arquivos de programas\Malwarebytes' Anti-Malware\mbam.exe
C:\Arquivos de programas\Opera\opera.exe
C:\Documents and Settings\Micro\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.uai.com.br/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.crawler.com/search/ie.aspx?tb_id=60337
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60337
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60337
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Arquivos de programas\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Click-to-Call BHO - {5C255C8A-E604-49b4-9D64-90988571CECB} - C:\Arquivos de programas\Windows Live\Messenger\wlchtc.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Arquivos de programas\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Auxiliar de Conexão do Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\arquivos de programas\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Arquivos de programas\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: Windows Live Toolbar Beta - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Arquivos de programas\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\arquivos de programas\google\googletoolbar1.dll
O3 - Toolbar: &Windows Live Toolbar Beta - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Arquivos de programas\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Arquivos de programas\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [avast!] C:\ARQUIV~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Arquivos de programas\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [updateMgr] C:\Arquivos de programas\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_1_0
O4 - Startup: Thoosje Sidebar.lnk = C:\Arquivos de programas\Thoosje Vista Sidebar\Thoosje Sidebar.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Arquivos de programas\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Incluir no Blog - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Arquivos de programas\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Incluir no Blog no Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Arquivos de programas\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab
O16 - DPF: {E37CB5F0-51F5-4395-A808-5FA49E399003} (GbPluginObj Class) - https://imagem.caixa.gov.br/cab/GbPluginCef.cab
O16 - DPF: {F8C5C0F1-D884-43EB-A5A0-9E1C4A102FA8} (GoPetsWeb Control) - https://secure.gopetslive.com/dev/GoPetsWeb.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{6709B683-3C10-4BA1-9066-F6B97DE8162D}: NameServer = 200.165.132.148 200.165.132.155
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\ARQUIV~1\ARQUIV~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - C:\Arquivos de programas\Windows Live\Mail\mailcomm.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Arquivos de programas\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Arquivos de programas\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Arquivos de programas\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Gbp Service (GbpSv) - Unknown owner - C:\Arquivos de programas\GbPlugin\GbpSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Arquivos de programas\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Arquivos de programas\iPod\bin\iPodService.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: ServiceLayer - Nokia. - C:\Arquivos de programas\Arquivos comuns\PCSuite\Services\ServiceLayer.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Arquivos de programas\Spyware Terminator\sp_rsser.exe
O23 - Service: StarWind aí Service (StarWindServiceAE) - Rocket Division Software - C:\Arquivos de programas\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
JoseMelo
- Faça o download do ComboFix de sUBs e salve-o no desktop;
OBS: Para que a ferramenta seja executada é necessário que esteja no desktop (área de trabalho)
  • Desative, temporariamente, o antivírus;
  • Feche todas as janelas abertas;
  • Dê um duplo clique no arquivo ComboFix;
  • Na próxima janela clique em Executar e aguarde até que o relatório seja gerado;
  • Caso ocorra algum erro, reinicie o computador em Modo Seguro (pressione a tecla F8 intermitentemente, ou F5 em alguns casos, durante a inicialização) e repita o procedimento;
  • O ComboFix "poderá" reiniciar o PC automaticamente para completar o processo de remoção.
  • Quando terminar, será gerado um log, que estará em C:\ComboFix.txt.
  • Não clique na Janela do ComboFix, nem o feche clicando no X, enquanto estiver rodando, não mova o mouse e não use o teclado, pois senão irá parar e seu desktop ficará em branco.
  • Para parar ou sair do ComboFix, tecle "N".
  • Se perder a conexão com a internet, reinicie o computador. Caso o problema persista, abra Conexões de Rede no Painel de Controle, clique com o botão direito do mouse sobre a sua conexão com a internet e em "Reparar";
  • Anexe o ComboFix.txt à sua resposta conforme as instruções abaixo
    http://www.linhadefensiva.org/forum/index.php?showtopic=595
Veriato
Feito
Anexo: ComboFix.txt
JoseMelo
- Ok, o log está limpo smile.gif

- Digite no Executar combofix /u e clique em Ok. Na próxima janela clique em "Executar" e aguarde a remoção da ferramenta;

- Atualize o Internet Explorer:
http://www.microsoft.com/downloads/details...splaylang=pt-br

- Recomendo uma manutenção no computador para exclusão dos arquivos temporários, desnecessários e entradas inválidas no registro. Faça o download do CCleaner:
  • Clique em Salvar e quando terminado o download, faça a instalação;
  • Abra o programa e clique em Executar Limpeza;
  • Após isto, clique em Registro > Procurar erros > Corrigir erros selecionados
- Desative e ative novamente a Restauração do Sistema

- Leia o artigo Proteja seu PC para maiores informações sobre como evitar infecções;

- Se não tiver mais problema, clique no botão
Imagem postada pelo usuário
e diga que o seu caso foi resolvido.
TrisTa
Problema Resolvido!

Caso o autor necessite que o tópico seja reaberto, entre em contato com um dos membros da equipe de moderação.
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Traduzido e modificado por Fantome e David, Lafter
Alteração para arquivamento por Altieres Rohr